Shipping Policy
We ship all orders from domestic warehouses to get your pieces to you as quickly and reliably as possible. No international handling delays. No customs surprises. Just straightforward delivery that actually matches the timeline we give you.
Processing time
Orders are processed within one to two business days of purchase. We don’t batch orders or wait for a certain day of the week to ship. Once your order is placed, it moves into our fulfillment queue immediately.
You will receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse. If you placed your order over the weekend or on a public holiday, it will ship on the next business day.
Shipping options and delivery times
We offer two shipping options at checkout:
- Standard Shipping: 3 to 5 business days after processing
- Expedited Shipping: 1 to 2 business days after processing
Delivery times are estimates and depend on your location and carrier performance. We ship to all U.S. states and territories, including Alaska, Hawaii, and Puerto Rico. Standard shipping times to these locations may be slightly longer.
Shipping costs
Standard shipping is free for all orders of $59 or more. For orders under $59, standard shipping is a flat rate of $9.99.
Expedited shipping is available at checkout for a flat rate of $12.00, regardless of order total.
We do not charge handling fees or fuel surcharges. The price you see at checkout is the final shipping cost.
Order tracking
Every order includes tracking. You will receive a tracking number via email once your order ships. You can also track your order at any time by visiting our Track Order page and entering your order number and email address.
If your tracking information shows that your package has been delivered but you have not received it, contact us within three business days so we can open an investigation with the carrier. We cannot issue refunds or replacements for packages marked as delivered after this window.
Shipping address changes
If you need to change your shipping address after placing an order, contact us as soon as possible. We can update the address if the order has not yet been packed and labeled. Once your order has shipped, we cannot redirect it, and you will need to work with the carrier directly.
Lost or delayed packages
If your package is lost in transit, we will work with the carrier to resolve the issue. We will issue a replacement or a full refund if the package is confirmed lost. This process typically takes 5 to 7 business days from the date we open the carrier investigation.
Delays can occur during peak seasons or due to weather. We do not refund shipping fees for standard delays, but we will reimburse expedited shipping fees if we fail to deliver within the stated timeframe.
