Return and Refund Policy
We want you to be completely satisfied with your purchase. If something doesn’t work for you, we make returns straightforward. No fine print. No runaround. Just a clear, fair process.
Return window
You have 30 days from the date your order is delivered to initiate a return. The return must be postmarked within these 30 days. We do not accept returns for items received more than 30 days after delivery.
For items purchased between November 1 and December 31, the return window is extended through January 31 of the following year to accommodate holiday gifting.
Return eligibility
To be eligible for a return, items must be:
- Unworn and unwashed
- Free of stains, odors, and pet hair
- In original packaging with all tags attached
Items that do not meet these criteria will not be accepted and will be returned to the sender at their expense. We inspect every return upon arrival.
The following items are final sale and cannot be returned:
- Swimwear (for hygiene reasons)
- Sleepwear (for hygiene reasons)
- Items marked as final sale on the product page
How to initiate a return
To start a return, email us at support@imprecipe.com with your order number and the items you wish to return. We will send you a prepaid return shipping label.
Pack the items securely using the original packaging or any sturdy box. Affix the return label and drop the package off at any carrier location. Keep your tracking number until your return is processed.
Return shipping costs
Return shipping is free for all orders within the continental United States. We cover the cost of the prepaid label. If you are returning from Alaska, Hawaii, or Puerto Rico, you will need to cover return shipping costs directly.
If you are exchanging an item, we cover return shipping on the first exchange per order. Subsequent exchanges are subject to a $6.00 return shipping fee.
Refund processing
Once we receive and inspect your return, we will process your refund to the original payment method. Refunds are typically processed within 3 to 5 business days of receipt. You will receive a confirmation email when your refund is issued.
Depending on your bank or credit card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement. We cannot expedite this process on our end.
Original shipping charges are non-refundable unless the return is due to an error on our part, such as a defective item or an incorrect shipment.
Exchanges
If you need a different size or color, we recommend placing a new order for the desired item and returning your original purchase. This ensures the size you want stays in stock while your return is processed.
If you prefer to exchange directly, contact us and we will process the exchange once your returned item arrives at our facility. We do not hold inventory for pending exchanges.
Damaged or incorrect items
If you receive a damaged or defective item, or if we sent you the wrong item, contact us within 7 days of delivery. We will issue a prepaid return label and send a replacement immediately. We do not require you to wait for the return to be processed before we ship the replacement.
For damaged items, include a photo of the damage in your email so we can document the issue and improve our quality checks.
